Privacy Policy

Privacy Policy

Effective Date: 20/08/2024

1. Introduction

At EPC East, we are committed to protecting your privacy and ensuring that your personal data is handled securely. This privacy policy explains how we collect, use, and protect the information you provide when you visit our website, www.epceast.co.uk, or use our services. By using our website, you agree to the terms of this privacy policy.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: This includes your name, email address, phone number, and postal address when you contact us or use our services.
• Property Information: Details about the property for which you are requesting an Energy Performance Certificate (EPC), including address, energy usage, and any other relevant data.
• Technical Data: Information such as your IP address, browser type, operating system, and the pages you visit on our website, collected through cookies and other tracking technologies.
• Usage Data: Data about how you interact with our website, including the time spent on pages, clicks, and other actions.
• Marketing and Communication Preferences: Your preferences for receiving marketing communications from us and your responses to surveys or offers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process and deliver EPCs and related services to you.
• To Improve Our Website: To monitor and improve the performance, functionality, and user experience of our website.
• To Communicate: To send you information related to your orders, updates, offers, and marketing communications that may be of interest to you.
• To Comply with Legal Obligations: To meet legal requirements, including the maintenance of records and responding to lawful requests by public authorities.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing orders, or providing services to you. These providers are obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as court orders, or to protect our rights, property, or safety.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files that are stored on your device.

Types of Cookies We Use:

• Essential Cookies: These are necessary for the basic functionality of our website, such as maintaining your session and allowing you to navigate the site.
• Analytical Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: These are used to track visitors across websites to display relevant ads and offers.

Managing Cookies: You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights concerning your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
• Objection: You may object to the processing of your data in certain circumstances.
• Data Portability: You have the right to request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us sean@epceast.co.uk.

8. Changes to This Privacy Policy

EPC East may update this privacy policy periodically. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

EPC East
Yewdale, Carlton Colville, Lowestoft, NR33 8WF
Sean@epceast.co.uk
07466561726